THE 8 MOST COMMON FAIR HOUSING MISTAKES AND HOW TO PREVENT THEM

1. Failure to Keep Records:
   
   Even landlords who are committed to fair housing can find themselves facing a fair housing complaint filed with U.S. Department of Housing and Urban Development (HUD) or a state or local agency, or even a lawsuit. If you practice fair housing in all aspects of your interactions with tenants and prospective tenants, then complete, accurate records are your best defense against any allegations of unfair housing practices.
    

2. Inconsistency in the Application of Rules:
   
   Rules should be equally and consistently applied. It may be difficult to defend against complaints of discrimination if the manager or landlord has, in fact, applied rules more stringently to some tenants than to others.
    

3. Retaliation:
   
   Suppose you are considering evicting a minority tenant for, say, continuous violations of the rules of the complex.
   
   The tenant files a fair housing complaint, alleging that the non-minority tenants are not issued warnings by management for similar rule violations. You decide enough is enough; the filing of the fair housing complaint is the final straw. You issue a rental termination notice. You also have broken the law. Never allow the filing of a fair housing complaint to influence your decision to take any adverse action against a tenant.
    

4. Having an All-Adult Complex:
   
   In 1989 Congress made discrimination against families with children illegal. It is illegal to exclude children as tenants unless the housing is specifically marketed as housing for older persons. Retirement housing and housing for seniors is still allowed, but must adhere to the guidelines imposed by the Fair Housing Act.
    

5. Violation of Familial Status Laws out of Concerns for Safety:
   
   Safety rules must be carefully developed to avoid conflict with laws prohibiting discrimination against families with children. A manager or landlord may unknowingly violate the law while attempting to implement safety rules. Illegal practices include refusing to rent to families with small children out of concern for swimming pool safety, prohibiting use of recreational areas by children and refusing to rent upstairs units with balconies to families with children.
    

6. Failure to Reasonably Accommodate a Tenant with a Disability:
   
   It is a violation of fair housing law to:
   
   Refuse to rent because of a disability
   
   Refuse reasonable structural modifications to improve access
   
   Refuse to make reasonable policy exceptions
   
   Requests for accommodation from tenants with disabilities must be reasonable, but you should not refuse an accommodation request merely because it is inconvenient. For example, a landlord would be required to assign a parking space to a mobility impaired tenant if the tenant requests such a reasonable accommodation, even if parking spaces are not typically assigned to tenants.
    

7. Failure to Clearly Convey your Commitment to Fair Housing to your Managers, Rental Agents and Tenants:
   
   Many fair housing complaints arise out of a single, questionable rental decision made by a leasing agent or manager who then terminates employment and leaves you holding the bag. Remind your managers and tenants of your commitment to fair housing. Display fair housing posters in prominent locations. Periodically distribute a statement of your commitment to fair housing to your tenants, for example, in community newsletters, bulletins, etc.
    

8. Failure to Communicate with your Tenants:
   
   "Effective communication skills" may be an overused phrase these days, but they are invaluable in landlord/tenant relations. Clearly convey, and patiently explain to your tenants any decision or action you take that may have a negative impact on their housing situation. For example, the strong language in an intent to terminate notice often signals to tenants that they are going to be evicted. Explain to the tenant that the purpose of the warning is to evict them from the unit unless they correct the identified violation(s). This may prevent a call to a fair housing agency.

Source: www.phoenix.gov (City of Phoenix, AZ. Website)

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